Training to provide a better welcome
In 2025, the Museum’s cultural mediators took part in a training course entitled ‘Inclusion in Cultural Mediation’, organised by the Cultural and Artistic Agency of the Province of Luxembourg.
Far more than just theoretical learning, this training course provided an opportunity to sharpen our awareness of difference in all its forms. The aim? To break down barriers and adapt our visitor experience and content as effectively as possible for visitors with specific needs.
Practical tools to support others
The Museum works closely with group leaders to understand their needs by sending out a questionnaire in advance of the visit. Depending on the participants’ profiles, we incorporate brand-new support tools into our tours, such as step-by-step sequences (to structure the duration of the visit) and Assisted Language Tables (TLA) designed specifically for our activities.
A daily commitment
Our reception staff and museum guides continue to receive training day in, day out, working on new initiatives to enhance the museum experience.
The Musée de la Grande Ardenne thus reaffirms its mission to ensure accessibility for all visitors. You can find further information about access to the museum on the page for visitors with specific needs and book adapted guided tours for adult and school groups.
