General Terms and Conditions of Online Sales

The website is owned and managed by the non-profit organisation Piconrue – Musée de la Grande Ardenne.
Registered office: Place en Piconrue 2 – 6600 BASTOGNE – Tel. +32 61 62 17 40– email: info@museegrandeardenne.be
BCE: 0429.752.362

Terms and conditions relating to online sales

Placing an online order implies the user’s acceptance of the general terms and conditions as applicable at that time.
ASBL Piconrue – Musée de la Grande Ardenne reserves the right at all times to refuse an order. A user’s mere expression of intent to purchase a product is therefore not sufficient to constitute a contract.
An online order is only accepted by ASBL Piconrue – Musée de la Grande Ardenne if the user has identified themselves sufficiently clearly, and the sale is only definitively concluded upon receipt of payment.

Prices

The prices of items displayed on the website include VAT but exclude postage and packaging. ASBL Piconrue – Musée de la Grande Ardenne endeavours to display the same prices on the website as those in force in the Museum shop. The prices at which ASBL Piconrue – Musée de la Grande Ardenne offers items are subject to change at any time. For orders placed via the website, the price in force at the time of ordering always applies.

Payment

Users may pay via PayPal (a secure payment method offering the advantage of not having to disclose financial details); via Mollie; or by bank transfer. In the latter case, the products are reserved for the customer for 5 days, pending payment. Once this period has elapsed, the non-profit organisation Piconrue – Musée de la Grande Ardenne may decide to cancel the order.

Delivery

Items are dispatched at the user’s expense to the address provided by the user. The delivery charges payable by the user are clearly stated before the user finalises their order.

If, for reasons beyond our control, the items cannot ultimately be delivered by ASBL Piconrue – Musée de la Grande Ardenne within a maximum of 30 calendar days following the order, ASBL Piconrue – Musée de la Grande Ardenne will inform the user by email at the email address provided by the user. In this case, the user may choose to cancel the order. ASBL Piconrue – Musée de la Grande Ardenne will then refund the amount already paid by the user for that item. This results in the automatic termination of the sales contract in respect of these items. ASBL Piconrue – Musée de la Grande Ardenne cannot be held liable for any loss suffered as a result of late delivery or non-delivery.

Returns

From the day following delivery, the user has the right, for a period of 14 calendar days, to cancel their purchase. The user may exercise this right by returning the items, at their own expense and under their own responsibility, together with the invoice and the completed returns form, to ASBL Piconrue – Musée de la Grande Ardenne, Place en Piconrue 2 – 6600 BASTOGNE. Provided the items are still in perfect condition, ASBL Piconrue – Musée de la Grande Ardenne will refund the items within 30 calendar days of receiving the returned items.

Complaints

The user is required to report any issues relating to their order or delivery to ASBL Piconrue – Musée de la Grande Ardenne within a reasonable timeframe. In all cases, complaints will only be accepted by ASBL Piconrue – Musée de la Grande Ardenne if they are notified within 7 calendar days of the occurrence of the matter giving rise to the complaint. Only complaints submitted in writing will be accepted by ASBL Piconrue – Musée de la Grande Ardenne (by email or registered post): info@museegrandeardenne.be or ASBL Piconrue – Musée de la Grande Ardenne, Place en Piconrue 2 – 6600 BASTOGNE. In the event of a complaint relating to an order or delivery, the liability of ASBL Piconrue – Musée de la Grande Ardenne is always limited to the value of the items concerned. The user and ASBL Piconrue – Musée de la Grande Ardenne agree, within the framework of their contract, to accept electronic evidence.

Intellectual property rights

The content and structure of this website, including trademarks, logos, designs, data, product or company names, texts, images, etc., are protected by intellectual property rights and belong to ASBL Piconrue – Musée de la Grande Ardenne or to entitled third parties. This website is the property of ASBL Piconrue – Musée de la Grande Ardenne, Place en Piconrue 2 – 6600 BASTOGNE.

Limitation of liability

ASBL Piconrue – Musée de la Grande Ardenne makes every effort to ensure that the information made available via the website is complete, accurate, precise and up to date. However, ASBL Piconrue – Musée de la Grande Ardenne cannot be held liable for any direct or indirect damage arising from the use of the information on this website. Product images and descriptions are not to be regarded as binding on the non-profit organisation Piconrue – Musée de la Grande Ardenne.

If you notice any errors in the information provided via this website, please contact ASBL Piconrue – Musée de la Grande Ardenne at info@museegrandeardenne.be. The content of the website may be amended or supplemented at any time, without prior notice or notification.

ASBL Piconrue – Musée de la Grande Ardenne gives no guarantee as to the proper functioning of the website and cannot under any circumstances be held liable for any malfunction, temporary unavailability or any form of direct or indirect damage arising from access to or use of the website.

The website contains hyperlinks to other websites and references to other sources of information. The non-profit organisation Piconrue – Musée de la Grande Ardenne offers no guarantee as to the quality or completeness of this information. The presence of these links does not imply any collaboration between the non-profit organisation Piconrue – Musée de la Grande Ardenne and the operators of these websites. The ASBL Piconrue – Musée de la Grande Ardenne therefore accepts no liability for any damage that may arise from consulting information available on other websites or from other sources of information to which the ASBL Piconrue – Musée de la Grande Ardenne website refers.